---
title: Shift4Shop eCommerce Blog | Rohan Rinaldo Felix
description: Rohan Rinaldo Felix is Content Strategist at LateShipment.com. He is passionate about eCommerce retail and the last mile logistics. He spends his spare time watching documentaries and discovering great music.
---
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# Rohan Rinaldo Felix
Rohan Rinaldo Felix is Content Strategist at LateShipment.com. He is passionate about eCommerce retail and the last mile logistics. He spends his spare time watching documentaries and discovering great music.
Find me on:
[https://www.lateshipment.com/ ](https://www.lateshipment.com/)
### Recent Posts
[Shipping & Fulfillment](https://blog.shift4shop.com/topic/shipping-fulfillment) | 11 min read
## [Provide a Great Post-Checkout Experience with LateShipment.com](https://blog.shift4shop.com/post-checkout-late-shipment)
By [Rohan Rinaldo Felix](https://blog.shift4shop.com/author/rohan-rinaldo-felix) [December 12, 2019](https://blog.shift4shop.com/post-checkout-late-shipment) [0 Comments](https://blog.shift4shop.com/post-checkout-late-shipment#comments-listing)
[](https://blog.shift4shop.com/post-checkout-late-shipment)
[**](https://blog.shift4shop.com/post-checkout-late-shipment)
Today’s customers are an unforgiving bunch with a **low tolerance threshold** for mistakes by retailers. They do not hesitate to take their grievances online in an attempt to name and shame retailers into acting on them quickly.
The social media pages of most brands with eCommerce stores are littered with negative reviews from customers who have faced delivery delays or damaged parcels.
[Continue Reading...](https://blog.shift4shop.com/post-checkout-late-shipment)
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