Manage Your Customers with ReadyCloud CRM

3dcart is currently partnered with over 200 eCommerce companies. We’re constantly on the lookout for vibrant, innovative partners that can bring state-of-the-art solutions and services to our customers.

For the month of December, our Partner of the Month is ReadyCloud.  Our team interviewed Michael Lazar, Executive Director of Marketing at ReadyCloud, to help 3dcart merchants get insight into their company and solution.

1. Please provide some general background and history on your company:

ReadyCloud E-Commerce CRM is the result of over a decade of industry-leading e-commerce software solutions that began with shipping software. Relentless improvement and the addition of cloud data storage led to a bigger idea of putting cross-channel e-commerce CRM, shipping and returns into one platform.

2. What’s the main service your company offers?

ReadyCloud is CRM for your e-commerce world. It is a robust, cross-channel e-commerce CRM solution. It consolidates your order, shipping and product return information across all your sales channels, and delivers it in one easy-to-use and expandable interface. A growing number of apps, found the ReadyCloud App Store, add even more functionality—ranging from shipping to returns, order management, marketing, third-party fulfillment and more.

3. Describe the integration and how long you’ve been a partner with 3dcart.

3dCart is a flagship ReadyCloud integration. It is available now through the ReadyCloud App Store for a free 14-day trial, no credit card or commitment required.

ReadyCloud has been a trusted 3dcart partner for the better part of a decade, through integrated products and services that include ReadyShipper shipping software and ReadyReturns ecommerce returns software.

4. What are the benefits for 3dcart merchants that use your solution?

This integration has been specially developed for use with your 3dcart Store. With ReadyCloud CRM your contacts are instantly imported, sorted and updated with repeat business.

• Instantly adds CRM to your online store.
• Cross-platform integration connects all your sales channels.
• Automatically creates feature-rich customer profiles.
• Delivers real-time sales, shipping and returns visibility.
• Better forecast sales with on-demand, real-time reports.
• Tackle your day with the color-coded calendar, customer-focused notes and more.
• Easily connect the ReadyReturns plugin to add “amazon-like” returns to your 3dcart store. ReadyReturns enables your customers to create in-store, pay-on-use return labels with rules that match your product returns policy.
• Get FREE users when you refer a user.

Starts at just $12/month per user - no contracts.

5. What are your solutions’ biggest strengths?

ReadyCloud’s strength is in numbers. Your numbers. From knowing what your customers’ habits are, to identifying trending sales across all your channels, it puts you in the driver’s seat to supercharge your customer outreach for stronger conversions and ROI.

ReadyCloud is instant CRM.  Connect your 3dcart store and within minutes see contact and order information synched and organized.  This is a “good bye” to manual entry.  Track packages, tag contacts, set notes and calendar events and more.

6. How does your solution compare to similar solutions in the market?

ReadyCloud brings an entirely new approach to CRM – one that’s focused solely on e-commerce, and one that connects all your sales channels, shipping, returns into a user-friendly platform for more productive and informed sales and support teams.

7. What plans do you have for future development of your solution?

We like to think big. Our growing team of developers is hard at work creating new integrations every day. We’re building apps and plugins that add all sorts of versatility and functionality to ReadyCloud, ranging from shipping, returns, order management, email marketing and so much more. The sky is the limit!

8. Any other thoughts for our readers, who are mainly e-commerce merchants?

Step up your e-commerce game… connect with your customers in new ways that help shape future sales. Learn the seasonal patterns of your target base, and use this data to drive more conversions while improving loyalty and retention. ReadyCloud will get you there. Don’t take our word for it. Test drive it today for 14-days with no credit card or commitment.

Getting to know your customers goes further than just providing a quality product or adequate service. ReadyCloud CRM helps you expand the relationship by creating instant customer profiles that deliver real-time order, shipping and returns history. With cross-channel integration, you’ll be able to find out what your customers are really doing. So the next time you craft a newsletter, marketing email or launch a sales campaign, you’re a step ahead.