---
title: Shift4Shop eCommerce Blog | Priyanka Desai
description: Priyanka Desai is the founder of iScribblers, a content marketing, writing and link building agency for technology, B2B and SaaS companies.
---
[](https://blog.shift4shop.com/)
[ |Blog](https://blog.3dcart.com/)
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# Priyanka Desai
Priyanka Desai is the founder of iScribblers, a content marketing, writing and link building agency for technology, B2B and SaaS companies.
Find me on:
[http://www.iscribblers.com/ ](http://www.iscribblers.com/)
### Recent Posts
[eCommerce Marketing](https://blog.shift4shop.com/topic/ecommerce-marketing) | 18 min read
## [How to Personalize eCommerce Customer Support: 6 Elements to Automate](https://blog.shift4shop.com/personalize-ecommerce-customer-support)
By [Priyanka Desai](https://blog.shift4shop.com/author/priyanka-desai) [June 07, 2021](https://blog.shift4shop.com/personalize-ecommerce-customer-support) [0 Comments](https://blog.shift4shop.com/personalize-ecommerce-customer-support#comments-listing)
[](https://blog.shift4shop.com/personalize-ecommerce-customer-support)
[**](https://blog.shift4shop.com/personalize-ecommerce-customer-support)
In 2020, as we were forced to fulfill our shopping needs online, personalized eCommerce customer support became increasingly important. It may actually save the day for some eCommerce businesses that are struggling.
In fact, all signs point to the future of eCommerce in 2021 being driven by customer service on a personal level.
In this article, we will discuss six ways to personalize the eCommerce customer experience to improve your sales and revenue.
[Continue Reading...](https://blog.shift4shop.com/personalize-ecommerce-customer-support)
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### Resources
[Apps & Integrations](https://blog.3dcart.com/topic/apps-integrations)
[B2B Ecommerce](https://blog.3dcart.com/topic/b2b-ecommerce)
[Conversion Optimization](https://blog.3dcart.com/topic/conversion-optimization)
[Customer Service](https://blog.3dcart.com/topic/customer-service)
[Digital Payments](https://blog.3dcart.com/topic/digital-payments)
[Ecommerce Features](https://blog.3dcart.com/topic/ecommerce-features)
[Ecommerce Marketing](https://blog.3dcart.com/topic/ecommerce-marketing)
[eCommerce News](https://blog.3dcart.com/topic/ecommerce-news)
[Email Marketing](https://blog.3dcart.com/topic/email-marketing)
[Fraud Prevention](https://blog.3dcart.com/topic/fraud-prevention)
[Holiday Shopping](https://blog.3dcart.com/topic/holiday-shopping)
[Search Engine Optimization](https://blog.3dcart.com/topic/seo)
[Shipping & Fulfillment](https://blog.3dcart.com/topic/shipping-fulfillment)
[Social Media](https://blog.3dcart.com/topic/social)
[Starting an Online Business](https://blog.3dcart.com/topic/starting-a-business)
[Success Stories](https://blog.3dcart.com/topic/success-stories)
[Web Design](https://blog.3dcart.com/topic/web-design)
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Copyright © 2023 Shift4Shop. All Rights Reserved.
## Rocket Fuel for Your Business
About Shift4Shop
[Why Shift4Shop](https://www.shift4shop.com/why-3dcart.html) [Shopping Cart Software](https://www.shift4shop.com/shopping-cart-software.html) [Success Stories](https://www.shift4shop.com/lp/success-stories/) [Shift4Shop Reviews](https://www.shift4shop.com/shopping-cart-reviews.html) [eCommerce Blog](https://blog.shift4shop.com/) [Sitemap](https://www.shift4shop.com/sitemap.html)
eCommerce
[Features](https://www.shift4shop.com/all-features.html) [How to Sell Online](https://www.shift4shop.com/sell-online.htm) [Create a Website](https://www.shift4shop.com/build-ecommerce-website.htm) [Start an Online Store](https://www.shift4shop.com/start-an-online-store.html) [eCommerce](https://www.shift4shop.com/ecommerce-saas.html) [Online Store Builder](https://www.shift4shop.com/build-an-online-store.html)
Resources
[eCommerce Web Design](https://www.shift4shop.com/ecommerce-web-design.htm) [eCommerce Marketing](https://www.shift4shop.com/ecommerce-marketing-tools.html) [Custom Development](https://www.shift4shop.com/custom-development.html) [Start an Online Business](https://www.shift4shop.com/start-an-online-business.html) [App Store](https://apps.shift4shop.com/) [Theme Store](https://themes.shift4shop.com/)
Technical Support
[Support Center](https://support.3dcart.com/) [eCommerce Forum](https://forums.shift4shop.com/) [eCommerce University](https://www.shift4shop.com/lp/ecommerce-university/) [Developer Portal](https://developer.3dcart.com/) [Supported Payments](https://www.shift4shop.com/ecommerce-payment-gateways.html)
Company
[About Us](https://www.shift4shop.com/aboutus.htm) [Contact Us](https://www.shift4shop.com/aboutus.htm#contact-area) [Become a Partner](https://www.shift4shop.com/ecommerce-partners.html) [Affiliate Program](https://www.shift4shop.com/3dcart-affiliates.html)
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Copyright © 2025 Shift4Shop
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