While AI has penetrated our lives in most technological aspects, we must acknowledge its dark side and prominent role in online identity fraud.
Most industries are slowly facing the implications of deepfakes and password hacking; eCommerce is no different.
Fraud Prevention | 9 min read
Life without eCommerce is unimaginable in this day and age. The prospect of shopping 24/7 from anywhere with an internet connection is very much ingrained into our daily routine. Plus, we can access a wider variety of products and services and compare prices online.
Reports state that B2B eCommerce resulted in only 9% of total B2B product sales in the US. However, the COVID-19 pandemic changed this scenario by revolutionizing buyer preferences.
Additionally, the closure of brick-and-mortar stores helped B2B eCommerce gain momentum.
Customer Service | 8 min read
Most buyers prefer to help themselves while shopping online and only reach out for assistance when they are stuck. If these buyers cannot quickly get answers to their concerns, they will ditch your store and shop elsewhere. As a result, providing them with the resources they need is a must.
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