Richard Conn

Richard Conn
Richard Conn is the Senior Director, Search Marketing for RingCentral, a global leader in unified communications and computer telephony integration software provider. He is passionate about connecting businesses and customers and has experience working with Fortune 500 companies such as Google, Experian, Target, Nordstrom, Kayak, Hilton, and Kia. Richard has written for sites such as Cincopa and Multibriefs.

Recent Posts

eCommerce Marketing | 8 min read

How to Use Intent-Based Marketing to Drive Unique CX

The words “the customer is always right” is a phrase that every retailer knows all too well. And whilst in reality, we know that this isn’t always true, we do know it’s vital to make sure the customer is happy. In a modern world, this means making sure you can provide a unique customer experience that makes your brand stand out from the rest.

Intent-based marketing is an excellent way to do this.

Customer Service | 8 min read

6 Ways to Prevent Buyer's Remorse and Encourage Customer Loyalty

At some point, every company faces the headache that is buyer’s remorse. It stands as an obstacle when we seek to build strong relationships between customers and our businesses. Buyer’s remorse lets you believe you have made a successful sale, only to find that your customer has flipped and is wanting a refund.

Conversion Optimization | 11 min read

How to Encourage Purchases from Different Types of Online Shoppers

Every company wants to be able to understand their customers. Insights and analytics help you to make more informed business decisions. But sometimes it isn’t as easy as just looking at and interpreting the numbers. Different consumers behave differently and eCommerce websites that only cater to one type of consumer can suffer in the sales department.

In this article, we have compiled the most common types of online shoppers and how you can specifically target each one.

Email Marketing | 8 min read

5 Pros & Cons to Buying an Email List

2020 changed the way many businesses operate, forcing them to substitute the office for a remote working environment. With this change, the need to engage and connect with consumers online increased drastically – and email marketing has played a key role in this.

Fraud Prevention | 10 min read

7 Tips to Enhance Retail Cybersecurity in The Digital Age

How often do you go to a shop? With the ability to order items online and have them delivered within the same day, the retail experience has completely changed. We can get everything we need without moving from the couch. Pajamas on. Shopping mode engaged. Welcome to the digital age. But what does this mean for the retail industry?

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