Shift4Shop eCommerce Blog | Customer Service (3)

Customer Service | 4 min read

4 Reasons Why You Need to Use an RMA to Handle Returns

Let's face it — returns are no fun, but there's always a chance they'll happen.

No matter how informative your product descriptions, how high-quality your images, and how great overall your products are, you'll still need to deal with customers who want to return their purchase.

In fact, some customers deliberately buy multiple variants of a product — usually clothing — intending to keep only one and return the rest!

The use of an RMA (Return Merchandise Authorization) system to handle returns[...]

Customer Service | 4 min read

5 Common Reasons Why Customers Return a Purchase

Understanding your customer is one of the most important goals for any business, whether eCommerce or brick-and-mortar. The knowledge of what motivates your customers will help you build a solid strategy for forming good relationships with them. Among other things, you need to know what they like and dislike, why they prefer certain products over others, and why they sometimes return their purchases.

Customer Service | 4 min read

3 Ways Store Credits Can Enhance your Returns Process

Store credits are more than just a substitute for a cash refund. They're a powerful customer service tool that can open up new ways for you to process returns. The way you implement store credits as a customer service strategy should depend on what you sell and what your customer base is like, but if you've been thinking of store credits as a "weak" version of a refund, it's time to reevaluate what they can do for your business. In fact, store credits should be considered a vital component of[...]

Customer Service | 3 min read

How to Write Product Information to Minimize Returns to your Online Store

Put yourself in the following scenario: you're shopping online for a new shirt. You find one you really like, and check the product information. It doesn't say much, but you know your size and the pictures look good, so you go ahead and order. A few days later, your new shirt arrives and you remove it from the packaging to try it on. It's a little larger than you expected, but maybe it will shrink in the wash. Actually, it doesn't seem to be cotton— it's a little itchy. What blend of fabrics is[...]

Customer Service | 9 min read

5 eCommerce Tactics That Will Boost Customer Retention Through the Roof

Guest post by Alex Jasin.

It’s really expensive to find new customers.In fact, it costs up to twenty-five times more than just keeping the customers you already have.Surprised? If you’re selling online, keep reading, because customer retention can be a complete game changer for your eCommerce business.

Customer Service | 1 min read

Deliver Superior Customer Service with 3dcart’s New CRM File Upload Feature

 

With eCommerce evolving into an increasingly competitive market, more businesses are feeling the pressure to deliver consistently memorable, great customer service around-the-clock.

Customer Service | 3 min read

About a simple little thing called honesty and how it impacts brand image

In today’s world of aggressive marketing strategies, buzzing social media and huge promises, businesses tend to forget about the very nature of people. More often than not, they want to build a brand image based on completely wrong premises. Spin doctors and marketing experts like to prepare campaigns where they pinpoint strengths, pros, advantages or even false promises.

Customer Service | 4 min read

8 Creative Ways to Express Customer Appreciation

For most eCommerce merchants, attracting and retaining existing customers is their primary marketing focus, and for good reason too.

Customer Service | 3 min read

5 Benefits of Using Olark Live Chat on Your Online Store

Whether you participate in marketing forums or read authoritative websites on ecommerce, you'll  surely come across this same conclusion about live chat--- it can boost your business!

The great news for 3dcart merchants is that Olark Live Chat, a premium provider that's bound to do wonders for your online store, is being offered for a 14-day free trial.

What are the perks of using Olark Live Chat? Take a look at these amazing benefits reported by those who have used it: 

Customer Service | 9 min read

How to Write an Awesome Return Policy for Your eCommerce Store

Working in the world of eCommerce has its limitations, and part of your job as an online store owner is to overcome them. One such limitation revolves around the simple fact that a shopper doesn’t get to physically look at, or feel a product before making a purchase. In an effort to compensate for this, online store owners can create a return policy that’s succinct, informative, engaging and easy to understand.

Your eCommerce return policy is crucial for making returns and exchanges easy for[...]

Customer Service | 3 min read

How to Turn First-Time Buyers into Year-Round Shoppers

Customer Service | 4 min read

Ecommerce Success Starts with Exceptional Customer Service

 

Business owners and entrepreneurs love to make money. And that desire to earn is the precise reason why so many of them have spent the past few months working tirelessly to get their online store(s) ready for the New Year. But now that the heavy lifting is over and the first quarter is finally upon us, what can one do to ensure their business is successful both today and beyond? The answer is simple… focus on customer service!

There’s a saying in the ecommerce industry, “a happy shopper is a[...]

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